Return & Refund Policy
Return & Refund policy
At thebriefsstory, we take pride in ensuring the highest quality standards for our products. Each and every item goes through a thorough inspection process before it is shipped out, minimizing the margin of error. However, in the rare event that you receive a product that does not meet your expectations, we are here to assist you. If you receive a product that is not as per your expectations, kindly send us an email at wecare@thebriefsstory.com, describing the error or issue.
Our dedicated customer care team will do their best to resolve the matter promptly and replace the item as soon as possible. We understand that sometimes exchanges may be necessary due to the size concern. Therefore, we accept exchange requests within 3 days of the customer receiving the order. To be eligible for a exchange, the items must be in new condition, without any wash or usage, and returned in their original packaging with all tags, stickers, boxes, etc., intact.
Please ensure that the items are returned within 5 days of delivery to be eligible for a exchange. Please note that we are unable to accept any exchanges for used, laundered, or customer-damaged goods. We kindly ask for your understanding in this matter, as we strive to maintain the highest quality standards for our products.
At thebriefsstory, customer satisfaction is our top priority. We are committed to ensuring that you have a positive shopping experience with us. If you have any concerns or questions regarding the exchanges, please do not hesitate to reach out to our customer care team.
Shop with confidence at thebriefsstory, knowing that your satisfaction is guaranteed. We are here to assist you every step of the way and ensure that you are completely satisfied with your purchase.